Are you looking for a role where you can make a difference?

As Head of Community Services, you will provide operational oversight across SYC’s community programs. You’ll ensure services are delivered and aligned with our contractual, clinical and care governance frameworks. As a senior operational leader, you will empower the leadership abilities of Program Managers across Justice, Out of Home Care, Tenancy Services, Housing and Lived Experience, enabling them to lead their quality services with confidence, accountability and sound judgement.

This is an exciting opportunity to join SYC on a fulltime, fixed term (12-month contract) basis as part of our community services portfolio, working at our Kent Town site with regular travel to other SYC sites.

Key responsibilities

• Identifying emerging needs, service gaps, operational barriers and opportunities through service delivery experience
• Building and maintaining constructive operational relationships with government departments, funding bodies, sector partners and the care community to support effective service delivery
• Ensuring critical incidents, risks, complaints, safeguarding concerns and complex service matters are appropriately managed by the accountable program manager
• Build the capability of program managers through fostering a culture of collaboration, curiosity and reflective practice, providing regular coaching, supervision and feedback creating clear accountability while supporting managers to make decisions within their authority

About You

As someone who is highly organised and enjoys creating a positive working environment, you will be able to apply your leadership skills to manage priorities established by the Chief Operating Officer - Community Services into clear operational expectations, plans and actions across programs, ensuring managers understand what is required and why it matters. You will be passionate about developing relationships with key internal and external stakeholders, including management at all levels.

The successful candidate will demonstrate:

• Proven senior operational leadership experience in complex community, human or social services
• Experience overseeing complex services with participant needs, safety, experience and outcomes at the centre of decision-making
• The ability to maintain strong oversight of contractual performance, workforce capacity, financial performance and operational risk
• Proven strategic thinking with a passion for innovation and impact to drive continual improvement for SYC’s program delivery
• The ability to lead through change, complexity and competing operational priorities while maintaining clear direction, sound judgement, appropriate delegation and a supportive leadership environment

For this role, you will need to:

• Hold a minimum - degree in Social Work, Psychology, Human Services, Community Services, Management or another relevant field
• Be willing to obtain or already hold a Working with Children Check, and a National Police Check
• Possession of a current valid Driver’s License and have the willingness to drive
• Be eligible to work in Australia 

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave 

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website:  https://www.syc.net.au/services/housing-homelessness-support

Please complete the application process by clicking the ‘Apply Now’ button.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected].