Are you looking for a role where you can make a difference?

As a Customer Service Officer, you will be responsible for the provision of high level, accurate and efficient administration and support services to Australian Apprentices and employers. You will provide advice, guidance, and assistance to ensure apprentice retention and successful apprenticeship outcomes.

In this role, you’ll proactively support the effective implementation and day to day operations of SYC’s Australian Apprenticeship Support Services (AASS) delivery. Day- to-day activities will include:

• Delivering exceptional customer service, providing a timely and accessible first line of contact.
• Providing general information and advice on apprenticeships, incentives, and other available supports.
• Supporting employers and apprentices in accessing and using the department’s Apprenticeships Data Management System (ADMS).
• Administering and supporting training contracts.
• Supporting Australian Apprentices and employers to access, manage and process claim entitlements and lodge claims if required.
• Stay updated on AASS policy changes, system updates and new initiatives.
• Working cooperatively with State/Territory Training Authorities, Apprenticeship Field Officers, Apprenticeship Support Officers, and other key stakeholders.

About You

As someone customer focussed with a ‘can do’ attitude and an engaging and enthusiastic manner, you will have a strong administration experience and be looking for a challenge. You will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:

• Strong data entry skills, attention to detail to detail and the ability to produce accurate work.
• The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
• Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
• Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
• Excellent communication skills with well-developed verbal, and written skills.
• Excellent computer literacy including the use of Office365 and Client Record Management systems.
• Previous exposure to Apprenticeship Data Management System (ADMS) or ability to learn new systems.

Key screening and requirements: 

• Be willing to complete a Working with Children Check and National Police Check
• Be eligible to work in Australia

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au/services/apprenticeships

To apply please click the Apply Now button

If you have any questions, please email [email protected]

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you.