Are you looking for a role where you can make a difference?

We are seeking motivated and outcome-driven Senior Employment Coach and Employment Coach to deliver high-quality services under the Workforce Australia program. 
SYC provides personalised case management, connecting participants with a range of employers and industries, and offering access to opportunities that match their skills and aspirations. SYC delivers employment services at over 50 locations throughout Australia.

• As a Senior Employment Coach you will manage your caseload, provide mentoring and support to coaches, assist with the team KPIs, compliance, audits and continues improvement, and contribute to a positive, high-performing team culture. 
• As an Employment Coach, actively engage with participants to overcome career challenges, develop essential skills, and achieve their employment goals. You will provide one-to-one coaching to participants to improve job readiness, engage with employers and achieve employment outcomes in a KPI driven environment. 

About You

As someone who enjoys working autonomously within a broader team, you will be enthusiastic, empathetic, and committed to making a difference in people’s lives.

For the Senior Employment Coach role, you will bring strong experience and leadership capability. You will demonstrate: 

• Leadership or mentoring experience 
• Knowledge and/or understanding of Government Employment Services
• Ability to build and maintain positive working relationships with internal and external stakeholders
• Strong interpersonal, conflict‑resolution and negotiation skills, with the initiative to identify innovative, lateral solutions
• Confidence supporting a result driven team 
• Ability to lead by example and influence positive results

As an Employment Coach, you will bring:

• Experience in customer service, client facing or an administrative role
• Ability to work in a KPI driven environment
• Excellent communication, organisation, administration and time management skills 
• A values-driven, participant -cantered approach

Key screening and requirements: 

• Must be willing to complete relevant employment screening and to maintain requisite clearances or checks as required.
• Certificate III or IV in Community Services, Mental Health Peer Work, Youth Work, Disability or related qualification, or willing to complete a qualification on the job is required.
• Be eligible to work in Australia.

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave 

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au/services/employment 

To apply please click the Apply Now button.

If you have any questions, please email  [email protected]

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected].