Are you looking for a role where you can make a difference?

SYC’s Specialised Residential Care (SRC) program supports young people aged 10 to 18 who have experienced significant trauma, abuse, and neglect by utilising a therapeutic approach. Our dedicated team work with children and young people to achieve emotional wellbeing and personal growth. We are seeking a Care and Engagement Coordinator to join our team on a full-time basis until the 31 December 2025 (Max-term contract) .

Reporting to the Therapeutic Team Leader you will be responsible for effective in-home daily residential care within our SRC Homes, ensuring positive and consistent environment where young people feel safe, and supported.

Key responsibilities:

• Develop and promote a positive and thriving environment within the SRC home.
• Support the Therapeutic Care Workers (TCW) with day-to-day supervision, guidance, coaching, and mentoring to enable the delivery of quality therapeutic care.
• Foster a therapeutic environment that promotes a safety, stability, and connection for your people.
• Work collaboratively with the Therapeutic Team Leaders to support the team and ensure consistent care practices.
• Contribute to health and safety inspections and reporting while supporting the team to complete mandatory and developmental training.
• Work alongside the Department of Child Protection (DCP) case management to ensure all elements of the child or young person’s care needs are met.
• Ensure all administration tasks are completed accurately and in a timely manner.
• Contribute to continuous improvement in care practices and documentation to ensure compliance and quality standards are met.

About You

• Previous experience working with young people with complex trauma.
• Experience in residential care, youth work, or a related field, with a sound understanding of therapeutic care practices.
• Strong engagement skills and the ability to interact effectively and sensitively with young people, families, peers, and other service providers to achieve positive outcomes with clients.
• Ability to identify and respond effectively to crisis situations with a calm, solutions-focused approach.
• Strong mentoring and coaching skills to support and develop team members.
• Highly organised with excellent time management skills and the ability to prioritise competing the demands.
• Excellent communication and interpersonal skills with the ability to build trust and positive relationships.

For this role, you will need to:

• Hold a minimum degree level qualification in Social Work, Social Science, Psychology Occupational Therapy, or other allied health services or currently working towards one.
• Hold and maintain an approved First Aid and CPR Certificate.
• Hold and maintain Safe Environments for Children and Young People Certificate.
• Be prepared to undergo a psychological assessment.
• Be willing to complete a Working with Children Check and National Police Check.
• Have possession of a current valid Driver’s License, willingness to drive.
• Be eligible to work in Australia.

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Ongoing training and professional development opportunities.
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover.
• Employee Assistance Program (EAP)
• Wellbeing leave 

*Qualifying periods and terms apply.

About us
SYC exists so everyone can succeed.
A not-for-profit organisation, we invest back in the Australian community, helping tens of thousands of people every year with housing, education and employment.
Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support

To apply please click the Apply Now button.

If you have any questions, please email  [email protected]

Application close on 12 August 2025

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected].