Are you looking for a role where you can make a difference?

As a Tenancy Advisor, you will play a crucial role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy.

We are currently seeking a proactive and compassionate individual to join our Rent Right SA team based at our Kent Town Head office. 

Your day-to-day activities will include:

• Working within the Service Delivery Model for SYC’s Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.
• Responding to incoming telephone and online inquiries.
• Providing clients with the information, coaching and empowerment needed to enable them to self-manage in the first instance.
• Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
• Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC’s Tenancy Services and its target cohorts.
• Contributing to the development of and facilitating community information/education sessions.

About You...
As someone who has a passion for making a difference to people’s lives, you will build positive and trusting relationships with clients to achieve positive outcomes.

The successful candidate will demonstrate:  

• Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.
• Experience of engaging and working with people who have experienced or are at risk of homelessness.
• Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
• Time management and organisation skills, able to work both independently and an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.
• An understanding of SA Housing sector and tenancy and housing legal rights and responsibilities. 

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
• Have possession of a current valid Driver’s License, willingness to drive.

Why join Team SYC?

• Increase your pay with Salary Packaging options
• Career development opportunities
• Enjoy an additional day off to celebrate your Birthday*
• Wellbeing leave
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Be provided with additional paid personal leave
• Stay healthy with discounted Corporate Private Health Cover
• Access our free and confidential Employee Assistance Program
• Access to special discounts on memberships and fitness activities through Goodlife,  Fitness First and Zap Health Clubs. 
• Enjoy special benefits with Beaurepaires 

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.
SYC is a non-profit human services organisation, we invest back unto the Australian community, helping tens of thousands of people every year with housing, education and employment.

To learn more about us, visit our website: https://www.syc.net.au/services/housing-homelessness-support/rentright-sa

If you are passionate about helping others, we want to hear from you! 

To apply, please complete the application process by clicking the Apply Now button.

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.

Please complete the requested screening questions on the application page and attach your resume.

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people living with a disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected].