Are you looking for a role where you can make a difference?

We are seeking for a compassionate and committed Case Manager who believes every young person deserves opportunity, dignity and the chance to build a different future.

In this role you will walk alongside young people aged 16-25 as they navigate barriers, challenge harmful patterns and strengthen their connection to community.

Our work is grounded in evidence-based practice and guided by a deep belief in the strengths, resilience and potential of young people.

You will build genuine, respectful relationships with young people who may be at risk of offending or re-offending. Through structured, evidence-based programs, you will support them to understand and address their criminogenic needs while building protective factors.

Key responsibilities: 

• Provide culturally sensitive and trauma-informed support to young people.
• Provide compassionate, client-led support through strengths-based assessments that centre each young person’s voice, needs and lived experience.
• Support young people to reflect on and address underlying risk factors, while nurturing protective factors that support positive life choices, connection, and wellbeing.
• Delivering one on one and group programs/training with young people in custody and community.
• Advocating on behalf of clients with relevant services and Government departments, liaise and refer to other services as appropriate, ensuring their voices are heard across systems.
• Supporting pathways into: Employment, Education and Training, Volunteering and Meaningful community participation.
• Working collaboratively with families, community organisations, training providers and employers.

About You

Someone who is passionate about working alongside young people, grounded in trauma-informed, community-based practice. You empower young people to make positive choices, adapt to their individual needs, and bring a proactive, solutions-focused approach while contributing to a supportive collaborative team.

To be considered for this role, you will demonstrate:

• Experience in holistic case management, including trauma-informed assessment, collaborative case planning, purposeful case noting, and report writing.
• Strong ability to engage young people from diverse backgrounds using culturally responsive, strengths-based and non-judgemental approaches.
• Excellent written and verbal communication skills, with the capacity to produce timely, accurate documentation.
• Experience developing and implementing individualised, person-centred support plans.
• Confidence facilitating individual and group-based programs that build skills, accountability, and wellbeing.
• A positive, reflective and collaborative approach, contributing to a supportive team culture focused on improving outcomes for young people.

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Have possession of a current valid Driver’s License, willingness to drive.
• Be eligible to work in Australia.
• Hold and maintain an approved First Aid Certificate.
• A tertiary qualification in a discipline relevant to the applicable service agreement or currently working towards same (e.g., Criminology, Justice, Social Work, Psychology, Social Science, Counselling, Youth Work) is desirable, but not essential.
• Be willing to work between the span hours of 6am to 8pm Monday to Friday.
• Be willing to be flexible with the taking of leave around periods of high demand, e.g., school holidays.

Additional Benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Access to Fitness Passport to support your wellbeing
• Wellbeing leave to support work-life balance

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.
‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

To learn more about us, visit our website: https://www.syc.net.au/services/justice-services  

If you are passionate about helping others, we want to hear from you!

To apply, please complete the application process by clicking the Apply Now button.

Please complete the requested screening questions on the application page and attach your resume.

SYC encourages applications from Aboriginal and Torres Strait Islander people, people with lived and/or living experience and people with disability. If you would like to discuss any accessibility needs, cultural considerations or support during the recruitment process please reach out to our Recruitment Team- [email protected]. or call 08 8405 8500, we are committed to ensuring a welcoming and inclusive experience for all applicants.