Make a difference from the front door
Are you an organised and service-focused professional who values creating a welcoming environment and supporting the smooth operation of a busy workplace?
SYC is seeking a Receptionist to join our Head Office team in Kent Town. As the first point of contact for SYC, you will contribute to a positive experience for employees, visitors, clients and stakeholders, while providing high-quality reception, office and administrative support across the organisation.
This is a varied role that extends beyond traditional reception. You will contribute to the effective operation of Head Office, provide administrative support to the Executive and Management Services teams, coordinate office services and resources, and assist teams across the organisation with a range of business administration activities.
Key Result Areas
1. Reception & Customer Service
Provide a professional, welcoming and responsive reception service and support an organised and effective Head Office environment.
Key responsibilities include:
- Provide a professional and welcoming first point of contact for visitors, employees, clients and stakeholders.
- Respond to and direct incoming telephone calls, enquiries and messages in a timely and appropriate manner.
- Coordinate visitor access and meeting room requirements.
- Coordinate meeting room bookings, including room set-up, pack-down, catering and resources.
- Maintain reception, meeting room and kitchen areas to a clean, organised and professional standard.
- Monitor kitchen supplies and consumables, ensuring appropriate stock levels are maintained and kitchen areas remain organised and functional, including regularly emptying dishwashers.
- Coordinate incoming and outgoing mail, PO Box collections, deliveries and courier services.
- Coordinate office supplies, stationery and kitchen consumables and maintain appropriate stock levels.
- Lodge and coordinate office maintenance requests and liaise with contractors and service providers as required.
- Support workplace safety requirements, including First Aid Officer and Chief Warden responsibilities.
- Plan and support office and corporate events as required.
2. Office & Business Administration
Provide flexible and responsive administrative support across SYC and contribute to the effective day-to-day operation of Head Office.
Key responsibilities include:
- Provide administrative support to the Executive, Management Services and operational teams.
- Prepare and coordinate documents, reports, presentations, correspondence and other business materials.
- Maintain accurate records, registers and information across organisational systems.
- Provide administrative and coordination support for meetings, projects, business initiatives and organisational activities.
- Coordinate and maintain office administrative processes, procedures and documentation.
- Identify opportunities to improve administrative processes, systems and ways of working.
- Provide timely and accurate administrative assistance in line with organisational priorities.
- Develop and maintain effective working relationships across the organisation to support collaboration and high-quality service delivery.
3. Corporate Accountabilities
Contribute to a professional, safe, inclusive and values-driven workplace and demonstrate behaviours aligned with SYC's expectations.
This includes:
- Demonstrate behaviours consistent with SYC's Mission, Vision, Values and Code of Conduct.
- Work collaboratively to achieve agreed KPIs and contribute to organisational objectives.
- Maintain confidentiality, discretion and appropriate handling of sensitive information.
- Comply with SYC policies, procedures, quality and compliance requirements, legislation and relevant standards.
- Demonstrate a strong commitment to cybersecurity and the protection of SYC information and data.
- Contribute to an inclusive, respectful and diverse workplace that is free from discrimination and harassment.
- Participate in professional development, training and the SYC Employee Development Program.
- Contribute to a safe, positive and professional workplace environment.
- Undertake other duties reasonably expected of the position that are consistent with the role and organisational needs.
About you
You will bring relevant experience and capability in reception, administration, customer service or a similar environment, along with a commitment to providing professional and responsive service.
You will bring:
- Previous experience in reception, administration, customer service or a similar role.
- Strong administrative, organisational and coordination skills, with a high level of attention to detail.
- Ability to manage competing priorities, work independently and collaboratively, and meet deadlines.
- Clear and effective written and verbal communication skills.
- Professional presentation and a respectful, service-focused approach.
- High levels of honesty, integrity, discretion and confidentiality.
- Strong computer literacy, including Microsoft Office 365 and the ability to learn and use new systems.
- Ability to establish and maintain positive working relationships with people across all levels of an organisation.
- Flexibility and adaptability, with the ability to respond effectively to changing priorities and business requirements.
- Commitment to inclusion, diversity and respectful workplace practices.
A relevant qualification in Business Administration, Business or a related discipline will be highly regarded, as will experience supporting a corporate office or senior management team.
You will also be required to hold and maintain a current First Aid Certificate and complete all required employment screening and clearances.
Additional benefits
Additional day off to celebrate your Birthday*
Enjoy salary packaging benefits
Access an additional one week of paid leave each year, through SYC loyalty leave*
Discounted Corporate Private Health Cover
Employee Assistance Program (EAP)
Wellbeing leave
*Qualifying periods and terms apply.
About us
SYC exists so everyone can succeed.
We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.
We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC. To learn more about us, visit our website: https://www.syc.net.au
Please complete the application process by clicking the ‘Apply Now’ button.
SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected].
